Top Five Mobile App User Feedback Tools You Should Explore

Tuesday March 22nd, 2016

Feedback could easily be asserted as the heart, if “business growth” was the body.

Especially negative feedback could be constructive in making way for further improvement of an app. Though it might hurt a bit initially, you can always find gold in such negative feedback.

Being an app developer yourself, you clearly know the importance of reacting to the users’ feedback to your app. Even Bill Gates sees the feedback as essential.

“We all need people who will give us feedback. That’s how we improve.” – Bill Gates

 

How to Get Prospective Feedback?

There are a lot of ways through which you can get feedback and thereby create a community around your startup, once your app has got a considerable amount of traction.

Below is a list of such some of the ways you can do this:

  • Start a wiki/forum which is open to all your app’s users so that they can discuss hot trending topics regarding your app.
  • Use social media to construct a proper engagement, even outside the app.
  • Generate a hashtag to converge people’s attention to online discussions.
  • Host webinars on Google Hangout.

But, what if you are just beginning?

If there are no people landing on your application yet and if there is no exponential growth of the user base, then you would not expect the users to make use of a forum to discuss your app.

So, how could you make your users give you their valuable insights on your app?

Well… we have the solution for you!

There are tools that could help you generate actionable and meaningful reviews from the users of your app!

And, we have a list of the five tools that could be extremely helpful for you in generating user feedback. Read on!

 

Five Mobile App User Feedback Tools You Have to Explore

1) Helpshift

Helpshift is an easy to use feedback tool. It encompasses everything that could help mobile app developers derive user feedback which is very real.

They have customer support within the app which can aid you to improvise ways of enhancing the experience of users with your app and thereby increasing retention and getting higher ratings.

Features

  • Live communication within the app with the users
  • FAQs that could be searched within the app
  • Notifications and push notifications within the app
  • Automated surveys
  • Option to prompt the app users to post feedback on the app stores
  • Web-based agent dashboard to help you track reviews and user satisfaction
  • Supports iOS and Android

 

Pricing

It starts at $20 per month for 20,000 users with two agents and goes up to $500 per month for 500,000 users with three agents.

For extra agents, you would have to spend about $195 per agent per month.

2) Apptentive

Apptentive helps tech startups connect to their audience members on mobile phones to share the bonding.

Features

  • Live communication within the app with the users
  • Surveys within the app
  • Analytics and insights
  • Manageable conversations
  • Admin dashboard
  • CRM integration
  • Supports iOS and Android

 

Pricing

It is free for 1,000 interactions with one concurrent survey and two agents. It starts at $49 per month for 15,000 interactions with two concurrent surveys and five agents and goes up to $299 per month for unlimited surveys, agents and interactions.

3) Instabug

Instead of looking for negative feedback on the app stores, Instabug helps you identify bugs.

Bugs are inevitable and it is better to find them yourself rather than the users mentioning them on the user reviews.

Features

  • Feedback option within the app
  • Reports bugs
  • Team collaboration
  • Reports crashes
  • Statistics
  • Admin dashboard
  • Bug tracking tool integration
  • Supports iOS and Android

 

Pricing

The beginner package is free for two agents for two apps. The paid plan starts at $49 per month for unlimited apps and agents and comes with a 14-days free trial.

4) HelpStack

This is an open source mobile app helpdesk for both Android and iOS. The great thing about this tool is that it is free.

Features

  • User feedback and issue reporting within the app
  • Real-time user chats within the app
  • Attach screenshots
  • Automatic app and device info capture with each message
  • FAQs within the app
  • Custom user interface

 

Pricing

As mentioned above, this tool is free!

5) User Voice

This is a great product for customer support. It offers you a scalable solution to churn reduction within your app.

Features

  • Reply directly through email
  • CSV export
  • Ticketing system
  • Analytics
  • FAQs within the app
  • Supports iOS and Android

 

Pricing

This is free for a single agent. For advanced features, the pricing varies from $15 to $85 per month.

So, what is your favorite tool? Have you used any of the above-mentioned tools before? Do you have any questions?

Please feel free to leave your comments or share your experience below and thanks for reading!